No. You connect your number through Meta from inside Sagwass, and we handle the API side.
You can bring a number you already use for WhatsApp Business, though it has to be
disconnected from the WhatsApp app first — a number lives in one place or the other,
not both.
Does WhatsApp charge me separately?
Yes. Meta bills for conversations on the WhatsApp Cloud API at its own rates, which
vary by country and by whether you or the customer started the conversation. That is
paid to Meta directly and is not part of your Sagwass plan.
What counts towards my monthly messages?
Messages your workspace sends — replies from the inbox, campaigns, automated
follow-ups and bot replies. Messages your customers send you are not counted. The
allowance resets each month.
Can I change plan later?
Yes, at any time, from Billing inside your workspace. Moving up takes effect
immediately. If you move down, anything already over the new plan's limits keeps
working — you just cannot add more until you are back inside them.
What happens if I go over a limit?
Sending stops rather than silently costing you more. You will see which limit you have
reached and can upgrade to carry on — nothing is deleted and no overage is billed.
How do I pay?
Card, bank transfer or USSD, handled by our payment provider. Prices are shown in the
currency each plan is set in.
Can my whole team use one account?
Each plan includes a number of agents, and every agent gets their own login rather
than sharing one. You choose what each of them can reach — the inbox only, or
campaigns and contacts as well — and chats can be assigned between them.
What if I need more than the largest plan?
Talk to us. Higher message volumes, extra numbers, onboarding and migration help are
all things we can put together for you.